Thank you for shopping with DJ DETAILING PRO LLC. We value our customers and strive to provide high-quality products. Please read this Return & Refund Policy carefully before making a purchase.
Important: Returns must be requested within five (5) calendar days of delivery and are accepted only when an item arrives broken, damaged, or defective.
Return Eligibility
Returns are accepted only within five (5) calendar days from the date your order is delivered.
Returns will only be accepted if the item was delivered:
- Damaged
- Broken
- Defective
We do not accept returns for any other reason, including:
- Change of mind
- Ordering the wrong item
- No longer wanting the product
- Damage caused after delivery
- Improper use or misuse
- Normal wear and tear
How to Request a Return
To request a return, please contact us within five (5) calendar days of delivery and provide:
- Your full name
- Your order number
- A description of the damage or defect
- Clear photos of the damaged item
- Clear photos of the shipping package
Please do not send an item back before contacting us and receiving return instructions.
Return Condition
The returned item should include the original packaging, accessories, parts, manuals, and any other materials that were included with the order whenever possible.
The item must match the condition shown and described in the original return request.
Inspection Process
All returned items will be inspected after they are received. We will verify whether the item was delivered broken, damaged, or defective.
A refund will only be approved after the inspection confirms that the return meets the requirements of this policy.
Refunds
Approved refunds will be issued only after we receive the returned item and complete our inspection.
If the return is approved, the refund will be processed using the same payment method used for the original purchase.
After we issue the refund, your bank or credit card provider may require additional business days to post the funds to your account.
Return Shipping
If the item arrived damaged, broken, or defective, we will provide instructions regarding the return shipping process.
Return shipping instructions must be followed carefully. Unauthorized returns may not be accepted.
Contact Us
To request a return or ask a question about this policy, please contact us using the information below.
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.